Your Statutory Rights
This policy is in addition to, and does not affect, your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
If goods are faulty, not as described, or not fit for purpose, you may be entitled to a repair, replacement, refund, or other remedy under your statutory rights.
Change of Mind Returns
If you purchase products from our website as a consumer, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.
To exercise your right to cancel, please contact us at enquiries@volleyer.co.uk within 14 days of receiving your order.
You must return the goods within 14 days of notifying us of your cancellation.
Returned goods should be unused, in their original condition, and include all original packaging where reasonably possible.
Once we receive the returned goods, we will issue a refund to the original payment method within 14 days.
We will refund the purchase price and the standard delivery charge paid for the order. We may reduce the refund if the value of the goods has been diminished through handling beyond what is reasonably necessary to inspect them.
Unless the goods are faulty or we have made an error, you are responsible for the cost of returning the goods.
Faulty, Damaged, or Incorrect Items
If your item arrives damaged, faulty, defective, or not as described, please contact us as soon as possible at enquiries@volleyer.co.uk.
Where a product is confirmed to be faulty, damaged, or incorrectly supplied, we will provide an appropriate remedy in accordance with your statutory rights. This may include:
- Repair
- Replacement
- Full or partial refund
Where applicable, we will also reimburse reasonable return postage costs for faulty or incorrectly supplied goods.
Exchanges
If you would like to exchange an item, please contact us at enquiries@volleyer.co.uk. Exchanges are subject to product availability.
How to Return an Item
Please contact us before returning any item.
Returns should be sent to:
Volleyer Ltd
11 Maurice Road
Bristol
BS6 5BZ
United Kingdom
We recommend using a tracked postal service, as we cannot be responsible for items lost in transit.
Refund Processing
Once your return has been received and inspected, we will notify you by email of the outcome.
Approved refunds will be processed to the original payment method. Please note that it may take several working days for your bank or card provider to process the refund after it has been issued.
Contact Us
If you have any questions about returns, refunds, or your statutory rights, please contact: