Terms and Conditions
Last Updated: 6 June 2026
1. Definitions
In these Terms and Conditions:
Buyer means the person purchasing Goods from the Seller.
Consumer means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.
Contract means the agreement between the Seller and the Buyer for the sale and purchase of Goods.
Goods means any products offered for sale by the Seller.
Seller, we, our, or us means Volleyer Ltd.
Website means www.volleyer.co.uk.
2. About Us
These Terms and Conditions apply to all purchases made through our Website.
Seller:
Volleyer Ltd
Email: enquiries@volleyer.co.uk
Website: www.volleyer.co.uk
If you are a Consumer, nothing in these Terms affects your statutory rights.
3. Orders
3.1
All orders placed through the Website are subject to acceptance by the Seller.
3.2
After placing an order, you will receive an acknowledgement email. This email confirms receipt of your order but does not constitute acceptance.
3.3
A Contract is formed only when we dispatch the Goods and send you a dispatch confirmation.
3.4
We reserve the right to refuse or cancel any order where:
- Goods are unavailable;
- Payment cannot be authorised;
- Pricing errors have occurred;
- Fraud is suspected; or
- We reasonably believe a breach of these Terms has occurred.
3.5
If we cannot fulfil your order, we will notify you and issue a full refund without undue delay.
4. Product Information
4.1
We make every effort to ensure product descriptions, images, specifications, and pricing are accurate.
4.2
Colours and product appearance may vary slightly depending on screen settings and manufacturing tolerances.
4.3
Product images are for illustrative purposes only.
5. Pricing and Payment
5.1
All prices displayed on the Website are in Pounds Sterling (£).
5.2
Prices include VAT where applicable.
5.3
Delivery charges are shown separately during checkout.
5.4
Payment must be received in full before Goods are dispatched.
5.5
If a pricing error occurs, we reserve the right to cancel the order and issue a full refund.
6. Delivery
6.1
We will make reasonable efforts to deliver Goods within the estimated delivery times shown on the Website.
6.2
Delivery times are estimates and are not guaranteed.
6.3
If we are unable to deliver within a reasonable period, you may contact us to discuss alternative arrangements or request a refund where applicable under consumer law.
6.4
Risk in the Goods passes to the Buyer upon delivery.
6.5
Ownership of the Goods passes to the Buyer once full payment has been received and delivery has occurred.
7. Consumer Rights and Product Quality
We are legally required to supply Goods that:
- Are as described;
- Are of satisfactory quality;
- Are fit for their intended purpose.
Nothing in these Terms excludes or limits any rights available under the Consumer Rights Act 2015.
8. Right to Cancel
8.1 Consumer Cancellation Rights
If you are a Consumer purchasing online, you have the right to cancel your order within 14 days of receiving the Goods without giving a reason.
8.2 Exercising Your Right to Cancel
To cancel, email us at enquiries@volleyer.co.uk before the cancellation period expires.
8.3 Returning Goods
Returned Goods should be sent back within 14 days of notifying us of cancellation.
Unless the Goods are faulty or incorrectly supplied, you are responsible for return postage costs.
8.4 Refunds Following Cancellation
We will refund:
- The purchase price;
- Standard delivery costs paid at checkout.
Refunds will be made within 14 days of receiving the returned Goods or evidence that they have been returned.
We may make a deduction where Goods have been handled beyond what is necessary to inspect them.
9. Faulty, Damaged or Incorrect Goods
9.1
Please inspect Goods upon receipt.
9.2
If Goods are faulty, damaged, defective, or not as described, contact us as soon as reasonably possible at enquiries@volleyer.co.uk.
9.3
Where Goods are confirmed to be faulty or incorrectly supplied, we will provide an appropriate remedy under applicable law, which may include:
- Repair;
- Replacement;
- Price reduction; or
- Refund.
9.4
Reasonable return postage costs for faulty or incorrectly supplied Goods will be reimbursed.
10. Returns Address
Returns should be sent to:
Volleyer Ltd
11 Maurice Road
Bristol
BS6 5BZ
United Kingdom
We recommend using a tracked delivery service.
11. Promotions and Gift With Purchase Offers
11.1
From time to time we may offer free gifts or promotional items with qualifying purchases.
11.2
Unless otherwise stated:
- Gifts have no cash value;
- Gifts are non-transferable;
- Gifts are subject to availability.
11.3
Where an order is returned and the qualifying conditions are no longer met, any associated gift must also be returned.
11.4
We reserve the right to withdraw or amend promotional offers where necessary.
12. Intellectual Property
All content on the Website including text, graphics, logos, images, product descriptions, and branding is owned by or licensed to Volleyer Ltd and is protected by applicable intellectual property laws.
No content may be copied, reproduced, or distributed without our prior written permission.
13. Website Use
You agree not to:
- Use the Website unlawfully;
- Interfere with Website functionality;
- Attempt unauthorised access to our systems;
- Use automated tools to extract Website data without permission.
14. Limitation of Liability
14.1
Nothing in these Terms excludes or limits liability for:
- Death or personal injury caused by negligence;
- Fraud or fraudulent misrepresentation;
- Any matter which cannot legally be excluded.
14.2
Subject to clause 14.1, we shall not be liable for indirect or consequential losses arising from use of the Website or purchase of Goods.
14.3
Nothing in these Terms affects Consumer rights under applicable law.
15. Force Majeure
We shall not be liable for failure or delay in performing our obligations where such failure results from events beyond our reasonable control, including:
- Natural disasters;
- Fire;
- Flood;
- Industrial disputes;
- Transport disruption;
- Government action;
- Telecommunications or internet failures.
16. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17. Changes to These Terms
We may update these Terms from time to time.
Any changes will apply only to orders placed after the updated Terms have been published on the Website.
18. Privacy
Your use of the Website is also governed by our Privacy Policy and Cookie Policy.
19. Governing Law
These Terms shall be governed by the laws of England and Wales.
If you are a Consumer, you may also have rights under the laws and courts of the country in which you reside where required by applicable law.
20. Contact Us
For any questions regarding these Terms, please contact: